Refund policy

Returns & Refunds

We accept returns within 14 days of receiving your order. To request a return, contact us at info@nayteef.com.

Items must be returned in their original condition, unworn and unused, with tags and original packaging. Proof of purchase is required.

Once your return is approved, we will provide instructions on where and how to return your item. Please do not send items back without contacting us first.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives. If your item is faulty, damaged or incorrect, contact us as soon as possible at info@nayteef.com so we can resolve the issue.

This policy does not affect your statutory rights.

Exceptions

Personalised or custom-made items cannot normally be returned unless they are faulty, damaged or incorrect.

Exchanges

If you would like a different item, please request a return and place a new order once your return has been accepted.

Cancellations

You may cancel an eligible online order within 14 days of receiving it without giving a reason. After notifying us, the item must be returned in accordance with our return instructions.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method.

Please allow your bank or payment provider additional time to process the refund.